Question 1

What is Prolingo Service?

Accepted Answer

Prolingo Service is a professional translation platform that connects clients with translators or uses advanced technology to deliver high-quality translations. We focus on non-notarized translations for informational purposes, such as website content, social media posts, and educational materials.

Question 2

What services does Prolingo Service offer?

Accepted Answer

Prolingo Service provides a broad range of services, including:

- Professional written translation
- Interpreting via telephone or videoconference
- Voice recording (voice-off and voice-over)
- Subtitling services
- Proofreading and editing
- Foreign language typesetting
- Transcription of audio files

Question 3

What types of translations do you focus on?

Accepted Answer

We specialize in Informative Translations, which include:

- Website and social media content
- Educational materials for students

Our services are not intended for legal or official purposes unless explicitly agreed upon in advance.

Question 4

Can I use translations from Prolingo Service for legal purposes?

Accepted Answer

No, our translations are intended for informational purposes only. They cannot be used for official submissions, such as court cases or notarized documents, unless this has been explicitly agreed upon.

Question 5

How are translation orders processed?

Accepted Answer

1. The client places an order through our website
2. The order is assigned to a professional translator or processed using technical tools
3. Quality checks are performed whenever necessary
4. The completed translation is delivered to the client

Question 6

What factors affect the price and delivery time of a translation?

Accepted Answer

Prices and timelines may vary depending on:

- The volume of the text
- The complexity of the subject matter
- The language pair involved

You will receive an exact quote and timeframe once you submit your order.

Question 7

How does Prolingo Service ensure the quality of translations?

Accepted Answer

We maintain high quality standards by:

- Working with carefully selected translators who complete a test assignment before starting
- Using an internal quality assessment system to review completed projects
- Providing ongoing feedback and performance-based incentives to our translators

Question 8

Can translations be used in the public domain?

Accepted Answer

Yes, clients may use completed translations in the public domain, such as on websites, blogs, or social media.

Question 9

How do I place an order?

Accepted Answer

To place an order:

1. Register on our website at prolingoservice.com
2. Submit your project details, including the type of service, language pair, and any specific instructions
3. Receive a quote and confirm your order

Question 10

Why was my account blocked?

Accepted Answer

Your account may have been blocked for one or more of the following reasons:

- **Violation of Terms of Use:** Engaging in prohibited activities, such as using fraudulent payment methods, submitting false information, or breaching our content policies
- **Non-Payment or Fraudulent Payment:** Failure to make payments or using unauthorized payment methods
- **Abuse or Misuse of Services:** Repeated complaints regarding improper use of our platform, such as submitting offensive or unethical translation requests
- **Quality Concerns (for Translators):** Repeated failure to meet quality standards or deadlines

If your account has been blocked and you believe this was a mistake, please contact support@prolingoservice.com for clarification.

Question 11

Why wasn't my complaint about translation quality accepted?

Accepted Answer

Your complaint may have been rejected for one of the following reasons:

- **Late submission:** complaints must be filed within 7 calendar days of receiving the translation
- **Subjective preferences:** if the complaint is based on personal style choices that were not specified at the time of ordering
- **Misuse of services:** if the materials or instructions provided were incomplete or unclear
- **Insufficient evidence:** complaints must include concrete examples of errors or quality issues

If you believe your complaint was unfairly rejected, please contact us at support@prolingoservice.com.

Question 12

Why does Prolingo Service require prepayment?

Accepted Answer

We operate on a prepayment model for the following reasons:

- Translation work is tailored to each client and cannot be reused or resold once started
- Prepayment ensures translators are compensated promptly after completing their work
- It reduces the risk of non-payment after services have been delivered

This policy maintains fairness and transparency for both clients and translators.

Question 13

Can I request a refund?

Accepted Answer

Refunds are considered in the following cases:

- **Non-delivery:** if the translation was not delivered within the agreed timeframe and the delay was not caused by factors outside our control
- **Significant quality issues:** if the delivered translation significantly deviates from the agreed requirements and cannot be corrected through revisions
- **Cancellation before work starts:** a refund may be issued minus any applicable administrative fees

Refunds are not granted for stylistic dissatisfaction not specified in advance or for complaints submitted after the 7-day review period. To request a refund, contact support@prolingoservice.com with detailed information and supporting evidence.

Question 14

What happens if there is a delay in delivering my translation?

Accepted Answer

Delays can occasionally occur due to:

- The complexity of the text
- High volume of work
- Incomplete instructions from the client
- Unforeseen circumstances such as technical issues or force majeure

If a delay occurs, we will notify you as soon as possible with an updated delivery timeline and offer reasonable compensation if the delay significantly affects the agreed schedule. Please reach out to support@prolingoservice.com if you need assistance.

Question 15

How does Prolingo Service use my information?

Accepted Answer

Your information is used to:

- Process and deliver your translation orders
- Communicate with you about orders, updates, and support
- Improve our platform and services based on user feedback
- Comply with legal obligations

We do not share your personal data with third parties without your consent.

Question 16

Who owns the copyright to the completed translations?

Accepted Answer

Once the translation is completed and fully paid for, the copyright for the translated content is transferred to the client. Prolingo Service retains the right to use completed translations internally for quality control or dispute resolution only, and not for public distribution.

Translators do not retain copyright ownership and may not reuse or share the content without explicit permission.

FAQ

Information

Support

Network